Refund Policy
Last updated: October 13, 2025
At StreamForestWindow, we want you to be satisfied with every order from our pizzeria. This Refund Policy explains when and how you can request a refund, exchange, or credit for purchases made through our site at streamforestwindow.xyz. If you have any questions not covered here, please contact us at +44 20 7946 0958.
1. Eligibility
We offer refunds or exchanges for eligible items purchased directly from us within 30 days of the delivery date. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase. Remaining eligible items may be returned for a full refund, exchange, or store credit in the currency of the original payment method, subject to verification by our team.
2. Non-returnable items
For safety and quality reasons, certain items are not eligible for returns once delivered. These include prepared foods that have left our kitchen, beverages that have been opened, and customized pizzas unless they arrive defective or spoiled. If you believe a delivered item is defective, please reach out within 48 hours of delivery with photos and order details for review.
3. How to request a refund or exchange
To initiate a refund, exchange, or store credit, please contact our customer care team at +44 20 7946 0958 or via email using your order details from streamforestwindow.xyz. Include the order number, items you are returning, the reason for the return, and your preferred resolution (refund, exchange, or credit). Our team will respond within 2 business days with instructions and a prepaid return label if applicable.
4. Processing and timing
Once your return is received and inspected, we will notify you of approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 5–7 business days, in £. Processing times may vary by financial institution. If you requested a store credit or an exchange, you will receive confirmation and details promptly after approval.
5. Cancellations
Orders that have not yet been prepared or shipped may be canceled for a full refund. If preparation has begun, refunds will follow the same criteria as described for returns. Please contact us as soon as possible to determine eligibility based on the current status of your order from StreamForestWindow.
6. International orders
International customers may be subject to additional taxes, duties, or handling charges. Refunds for international orders will follow the same eligibility rules and will be issued in £. Any related charges assessed by your bank or payment provider are excluded from our obligations and will be borne by the customer.
7. Damaged or incorrect items
If you receive items that are damaged, incorrect, or missing, please report them within 48 hours of delivery with photos and order details. We will replace the item at no additional cost or issue a refund if replacement is not available. All replacements are subject to stock availability at our location in London, WC2E 9HA, United Kingdom.
8. Contact information
For questions about refunds, please contact us at +44 20 7946 0958 or visit streamforestwindow.xyz. Our support team is available during business hours to assist with your refund request and to ensure a smooth process for your pizza orders from StreamForestWindow.
Note: This policy is applicable to purchases made through our official site. We reserve the right to modify or update this policy at any time, with changes taking effect upon posting. Please review the policy periodically to stay informed about our current terms and conditions in relation to refunds, exchanges, and credits for orders from StreamForestWindow.
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom